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    ProposalOps Care™

    Keep the System Working as Your Firm Changes

    Your ProposalOps System was built around how your firm works today. Care keeps it accurate as projects finish, people move, and pursuits change — so the workflow, the content library, and the Assistant stay worth using.

    Included for your first 90 days with every implementation.

    After Go-Live

    A system doesn't fail all at once. It goes stale.

    Implementation gets your firm to a working ProposalOps System. But firms, teams, and content keep moving. Without maintenance, the system built to remove friction slowly becomes a source of it.

    Workflows drift as the team changes.

    Roles shift, people join and leave, and the process that worked at go-live quietly stops matching how the team works.

    Content libraries go stale.

    Project wins, new services, and rebranding pile up while boilerplate, resumes, and past performance fall behind.

    New hires get onboarded inconsistently.

    Without a maintained path in, each new person rebuilds their own version of the system in their head.

    Teams fall back under deadline pressure.

    When a pursuit gets hot, people return to what's familiar — and the system gets bypassed exactly when it matters most.

    AI output drifts from your voice.

    As standards and source content shift, the Assistant stops matching your firm's real requirements.

    Small problems compound.

    Minor friction left alone becomes the operational drag the system was built to remove.

    First

    Your first 90 days are included

    Installation ends at day 30. Adoption doesn't. Most firms don't run a real pursuit through a new system for another month or two.

    So days 31 through 120 run at a weekly cadence — working sessions, live-pursuit check-ins, and adjustments as your team hits real deadlines with the system in place. That's included in every ProposalOps System™ implementation.

    At day 120, you move into monthly Care.

    Operating Cadence

    A repeating rhythm, not a standing meeting

    1

    Review

    What changed — new projects, new people, new pursuit types, and where the team is working around the system.

    2

    Improve

    Update workflows, content, prompts, standards, and ownership to match reality.

    3

    Embed

    Apply the improvements in live proposal work, not in a vacuum.

    4

    Measure

    Check adoption, name the recurring bottlenecks, and set priorities for the next cycle.

    Plans

    Two ways to run Care

    Care

    $1,500 per month

    • Up to 20 documents added, cleaned, and tagged. A document means one resume, project sheet, boilerplate section, or narrative up to 10 pages.
    • Monthly Assistant review. We check recent output for accuracy and voice drift and adjust instructions and knowledge files. Role redesign and new capabilities are quoted separately.
    • Quarterly content library health report — what's stale, missing, or duplicated, in priority order. Fixes come out of your monthly document allowance.
    • Minor workflow and template updates — up to two changes per quarter within your existing structure. New pursuit types and workflow redesign are quoted separately.
    • One 60-minute working session each month with your named system owner, scheduled in advance.
    • Email and Teams support for system questions, answered within one business day.
    Most Support

    Care Plus

    $3,000 per month

    Everything in Care, plus:

    • Up to 40 documents added, cleaned, and tagged each month
    • Compliance matrix build and review for up to two pursuits per quarter. One matrix per pursuit, built from the RFP as issued, including up to two amendments. RFPs over 200 pages are quoted separately.
    • Quarterly win/loss review covering up to six submitted proposals, using the debrief and scoring information you provide. We don't request debriefs on your behalf.
    • Same-day response during submission weeks — any week a proposal is due, up to six weeks per quarter.

    How It Runs

    Who does the work

    Your Care work is run by a named Ideas at Dawn coordinator who knows your system — the same person month to month, not whoever happens to be free. Angie Wolfe leads the quarterly reviews and any workflow redesign.

    You'll know who to email. They'll already know your library.

    Scope

    What's not included

    Proposal production. Writing technical content or project narratives. New system builds or additional AI employees.

    If you need any of those, we'll quote them separately. We'd rather tell you what's missing and who should supply it than quietly absorb it and call it maintenance.

    How It Works

    What you're committing to

    Your plan covers the work listed above, every month.

    If something falls outside it — a new pursuit type, a workflow rebuild, writing content that doesn't exist yet — we'll tell you before we start and quote it at $275 an hour.

    Six-month initial term beginning at day 120, then month to month with 30 days' notice. Move between Care and Care Plus at any renewal.

    Care is part of your implementation agreement, so there's no second decision to make later. Billing begins the day adoption ends.

    Who It's For

    A fit — and not a fit

    A fit for firms that:

    • Completed a ProposalOps System implementation
    • Have recurring proposal volume
    • Have a named system owner who runs the workflow day to day
    • Want the system maintained rather than rebuilt in a year

    Not a fit for firms that:

    • Haven't implemented ProposalOps yet — start there
    • Want one-off consulting hours
    • Have no one who owns the proposal process

    Outcomes

    What ongoing care makes possible

    Workflows stay aligned with how your team actually works

    Less system decay and process drift

    Better adoption across proposal and technical staff

    Content stays easier to find and reuse

    Safer, more useful AI assistance

    Less dependence on one person's institutional knowledge

    We don't promise specific turnaround-time, win-rate, or revenue improvements unless they're documented for your firm.

    FAQ

    Care, in detail

    Is Care included in the implementation?
    Your first 90 days of adoption support are. Monthly Care begins at day 120 and is contracted as part of your implementation agreement, so there's nothing new to decide later.
    What if it's a quiet month?
    Your plan covers the same work every month, whether you need all of it or not. Unused capacity doesn't bank or roll over — and a month where you didn't need us is a month the system was working.
    What if we need more than our plan covers?
    We'll tell you before we start and quote it at $275 an hour, approved in writing. If it happens twice in a quarter, we'll suggest moving you to Care Plus instead.
    Can we switch plans?
    Yes, at any renewal. Firms often start on Care and move to Care Plus as pursuit volume climbs.
    Who actually does the work?
    A named Ideas at Dawn coordinator assigned to your account, with Angie leading quarterly reviews and workflow redesign.
    What if our team or workflow changes?
    That's what this is for. When roles, tools, or pursuit types change, we review the impact and update the system so it keeps matching how you work.
    Can we cancel?
    After the six-month initial term, with 30 days' notice.

    Closing

    The system was the investment. Care is what protects it.

    Care is included in every ProposalOps System™ implementation for your first 90 days, and continues monthly from day 120.